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If a conversion fails

Your files never reach us, so nothing about them can be checked or recovered later. If a conversion fails, the details worth noting are the file's format, its rough size, your browser and device, and the exact error message shown. Many failures come down to device memory with very large files - trying the same file on a laptop instead of a phone is a useful check.

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Use the same form above and say so in the first line - those messages get priority.